Purpose of this Policy
In this Policy: • “BFC” means – Burnaby Football Club • “BCSA” means – British Columbia Soccer Association • “BCSPL” means – British Columbia Soccer Premier League
3. Personal information is information about an identifiable individual and includes information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), their health (e.g., health history, health conditions, health services received by them), their competitive performance or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information, however, does not include business contact information (e.g., an individual’s business address and telephone number), which is not protected by PIPA.
4. The Privacy Officer of BFC is responsible for the organization’s handling of personal information and ensuring that all staff receives appropriate training on privacy issues. The Privacy Officer also handles personal information access requests and complaints. The Privacy Officer may be contacted at the following address:
BFC Privacy Officer – C/O BFC
PO Box 28509
Burnaby, BC, V5C 6J4
5. Personal information will only be collected, used and disclosed by BFC to engage players, parents, directors, fans, coaches, officials and other volunteers in the programs and activities offered by BFC and related organizations, meeting and maintaining the highest standard of sport programming consistent with the mandate and mission of BFC. Personal information that may be collected, used or disclosed includes, but is not limited to, the following:
a) Name, address, phone number, cell phone number, fax number and e‐mail address for the purpose of emergency contacts, managing insurance claims and receiving communications from BFC in regards to programs, events, and activities.
b) NCCP number, education, resumes, fitness test results, and experience for database entry at the Coaching Association of Canada and or BCSA and to determine level of certification, coaching qualifications and coach selection.
c) Credit card or chequing information for registration at programs, activities and events; travel administration and purchasing equipment, coaching manuals and other products.
d) Date of birth, athlete history, birth certificate, citizenship and member club to determine eligibility, age group and appropriate level of play/competition of registered players.
e) Résumé, length of service/participation, history, details of performance results, certifications, awards won and bio information for the purpose of award nominations, bio’s, published articles and media relations.
f) Registered player information including height, weight, uniform size, shoe size, feedback from coaches and trainers, performance results for athlete registration forms, outfitting uniforms, media relations and various components of athlete and team selection.
g) Video footage and photographs of individuals at competitions for the purpose of technical monitoring, coach/club review, training, educational purposes, sport promotion, media publications and posting on BFC’s website, displays or posters. In some cases, videos and other media formats from an event will be available for purchase.
h) Competitive performance results, including yellow card and red card penalties assessed, discipline results and long term suspensions lists to notify Clubs and Districts of suspended members;
i) Criminal records check and related personal reference information for the purpose of implementing BFC’s volunteer/contract worker screening program.
j) Personal health information including provincial health card numbers, allergies, emergency contact, doctors’ notes and past medical history for the purpose of medical emergency or reports relating to medical or emergency issues.
k) Marketing information including attitudinal and demographic data on individual members and registered players to determine membership demographic structure, and program wants and needs.
l) Passport numbers and Aeroplan/frequent flyer numbers for the purposes of arranging travel.
m) Club, League, and District contact information such as club name, web address, contact names, phone number and email address for the purpose of BFC and member programming. Further, this information is collected, used or disclosed for the purpose of directing the public to such club and provide easy access for club‐to‐club communication.
n) Name and contact information of board members, volunteers, and committee members for the purpose of communication within and between committees, volunteers, Board members and staff.
6. BFC is a member of and accredited by the BCSA / BCSPL League. As a condition of such participation, BFC discloses certain information as required by the BCSA / BCSPL League. BFC also reports certain personal information to the various government‐ related agencies which provide funding for BFC programs, as may be required by those agencies in connection with such funding.
7. If a purpose has not been identified herein, BFC will seek consent from individuals when personal information is collected, used or disclosed for a purpose not already consented to. This consent will be documented as to when and how it was received.
8. While BFC typically collects information directly from individuals, information may also be collected from individuals by organizations associated with BFC to enable that organization’s and their individual’s participation in the activities of BFC. BFC relies on these organizations to ensure collected information is accurate and that collection and submission of this information has been done in compliance with all applicable laws, including PIPA.
9. BFC will obtain any required consent by lawful means from individuals at the time of direct collection, prior to the use or disclosure of the personal information. If the consent to the collection, use or disclosure was not obtained upon receipt of the information, consent will be obtained prior to the use or disclosure of that information. Prior to or as part of obtaining this consent, BFC will disclose to individuals the purpose for which the personal information is to be collected, used or disclosed.
10. BFC may collect, use, or disclose personal information without consent where reasonable to do so and where permitted under PIPA or by law. Without limiting the foregoing, BFC may collect, use or disclose personal information in circumstances including the following:
a) Personal information is collected by observation of a public sporting event at which the person appears voluntarily
b) The information is necessary to determine an individual’s suitability for an athletic position, standing or ranking
c) The information is necessary to determine and individual’s suitability for an honour, award or similar benefit, including a scholarship or bursary,
d) The collection, use or disclosure is necessary for the medical treatment of the individual and the individual is unable to give consent, or
e) Where the collection, use, or disclosure of the information is clearly in the interests of the individual and consent cannot be obtained in a timely way
11. By providing personal information to BFC, and participating in its programs and activities, individuals are considered to have consented to the use of the information in the manner and for the purposes identified in this policy.
12. BFC will not, as a condition of a product or service, require an individual to consent to the collection, use or disclosure of information beyond that required to fulfill the specified purpose.
13.An individual may withdraw consent to the collection, use or disclosure of personal information at any time, subject to legal or contractual restrictions. The Privacy Officer will advise the individual of the implications of such withdrawal. Depending on the circumstances, if consent is withdrawn the individual may not be able to continue their participation in certain programs and activities of BFC.
14.All personal information will be collected fairly, by lawful means and for the purposes as specified in this policy or as specified at the time of collection. BFC will not use any form of deception to obtain personal information.
Limiting Use, Disclosure and Retention
15. Personal information will not be used or disclosed by BFC for purposes other than those for which it was collected or as provided herein, except with the consent of the individual or as required or permitted by law.
16. Information disclosed to a third party with consent from the individual will be protected by appropriate arrangements with the third party to limit use and disclosure.
17. Personal information will be retained for a minimum of one year after its last use by BFC. After that time, information will be retained for such further periods as may be appropriate and necessary for the business purposes of BFC pursuant to best practices and standards, or as required by law, after which time it will be securely destroyed or erased in accordance with BFC’s internal records policies and procedures.
18. BFC will use accurate and up‐to‐date information as is necessary for the purposes for which it is to be used, to minimize the possibility that inappropriate information may be used to make a decision about an individual. As indicated above, BFC relies on local teams, Clubs, Leagues and Districts for the accuracy of information collected by them and remitted to BFC.
19. BFC is obligated to protect personal information by making reasonable security arrangements against such risks as unauthorized access, loss, copying, theft, collection, use, disclosure or disposal. Personal information is protected by security safeguards appropriate to the sensitivity of the information. Methods of protection and safeguards include, but are not limited to, locked filing cabinets, restricted access to offices, security clearances, need‐to‐know access and technological measures including the use of passwords, encryption and firewalls.
20. BFC will make available on request information about its policies and practices relating to the management of personal information. This information is available through BFC’s web site or upon request by contacting the Privacy Officer.
21. The information available to the public includes:
a) The name or title, address and telephone number of BFC’s Privacy Officer.
b) The forms that may be used to access personal information or change information.
c) A description of the type of personal information held by BFC, including a general statement of its approved uses. d) A copy of any brochures or other information that explain the organization’s policies, standards, or codes; and
e) Contact information regarding other organizations such as Canadian Interuniversity Sport and Canadian Centre for Ethics in Sport to which BFC may disclose personal information in its custody or control
22. Subject to PIPA and all applicable laws, upon written request, and with assistance from BFC, an individual may be informed of the existence, use and disclosure of his or her personal information and may be given access to that information. As well, an individual may be entitled to be informed of the source of the personal information along with an account of third parties to whom the information has been disclosed unless this information shall or may not be disclosed by law.
23. Requested information will be disclosed to the individual within 30 days of receipt of the written request at no cost to the individual, or at nominal costs relating to photocopying expenses, unless there are reasonable grounds to extend the time limit.
24. If nominal fees will be charged for the production of personal information under BFC’s control, the organization will provide the applicant with a written estimate of the fee prior to providing the information.
25. If personal information is inaccurate or incomplete, it will be amended as required. An individual may request correction of his or her personal information that is under the custody or control of BFC. Subject to reasonable cost and timeliness, if appropriate BFC will correct the information within 30 days of receiving a written request in the approved form. If corrections are not made, BFC will annotate the personal information under its control, indicating that the correction was requested but not made.
26.An individual may be denied access to his or her personal information if:
a) This information is prohibitively costly to provide;
b) The information contains references to other individuals;
c) The information cannot be disclosed for legal, security or commercial proprietary purposes;
d) The information is subject to solicitor‐client or litigation privilege;
e) The law otherwise requires or permits the information not to be disclosed.
27. Upon refusal, BFC will inform the individual the reasons for the refusal and the associated provisions of PIPA.
28. An individual may challenge the BFC’s compliance with PIPA, by submitting a complaint in writing to: BFC Privacy Officer – C/O BFC PO Box 28509 Willingdon Heights Burnaby, BC, V5C 2H0
29.Upon receipt of a written complaint, BFC will:
a) Record the date the complaint is received;
b) Acknowledge receipt of the complaint by way of telephone conversation or email;
c) Notify the Privacy Officer who will clarify the nature of the complaint at an early stage and seek to informally resolve the complaint;
d) If unresolved, appoint an investigator using BFC personnel or an independent investigator;
e) Notify the complainant of the outcome of the investigation and any relevant steps taken to rectify the complaint, including any amendments to policies and procedures, usually within 60 days of receipt of the complaint.
30. An individual may request a review of BFC’s compliance with this policy by contacting the British Columbia Information and Privacy Commissioner at www.oipc.bc.ca